Do I need a reservation?
It is highly advisable to make a reservation. Services are provided by appointment. We usually can get you in same day, and have a wait list for when we are full because cancellations happen!
Do you take walk-ins?
We cannot guarantee availability but often we can. If we have staff and availability, we will make every effort to accommodate walk in guests without an appointment.
Is there any forms I need to fill out before my appointment?
For your enhanced comfort and relaxation , please arrive at least 10 minutes prior to your scheduled appointment. This will allow time for leisurely check in and a few moments to relax into the experience awaiting you. There is a one page client intake form required for all new clients. You can download and fill out this form and bring it with you to your appointment to expedite the process.
What if I need to cancel?
If you must reschedule or cancel your appointment, please notify us at “Essentials” business hours before your scheduled appointment time to avoid being charged $25 surcharge. If we can re book the appointment even with less notice we of course do not charge this fee. To maintain our value price structure it is a necessary charge when a therapist has an empty space due to less than 6 hours notice.
What time should I arrive?
For your enhanced comfort and relaxation , please arrive at least 15 minutes prior to your scheduled appointment. This will allow time for leisurely check in and a few moments to relax into the experience awaiting you. Your first time in there is a one page client intake form.
What if I am late?
Arriving late will limit the time you have to enjoy your treatment. Your service will end on time so that the next guest will not be delayed. The full value of your service will be charged.
Do you have services for pregnant women?
Yes! Many of our services are suitable for pregnant women. We even have a special massage cushion system which allows one to lie comfortably on ones belly (even late term and boy does this feel good!) for the comfort of our pregnant guests. If you are pregnant you should not receive massage in the first trimester, and speak to your physician to make sure this service is appropriate for you.
Do you have service offerings for children?
Persons under the age of 18 must have written permission from the legal guardian or parent. Those under 16 must have a parent or legal guardian present in the room during services. We do not have accommodations for children on the premises who are not scheduled for services.
How much should I tip?
With our value prices therapists rely on gratuities based on standard prices. Our suggested scale per hour is $10 -Good/ $15-Great/ $20 -Awesome!!!
What forms of payment do you take?
We accept Visa, Discover, MasterCard, American Express, Essentials Massage & Facials Gift Cards from our location and cash.